Design Leadership

Experienced Product leader with a proven ability to build and lead high performing global teams that drive new and innovative product development with more than two decades of experience across venture-backed startups, medium-sized companies and large organizations including Kimberly-Clark and State Farm. Led by strong interpersonal skills, business acumen and executional leadership capabilities.

experience

Global Head of Product Design

Leadership

Leading Product for a 150 year CPG undergoing large scale digital transformation.
Driving Product strategy and sponsorship with proven processes and reputable results.
Crafting vision and growth mindset for scaling product and delivering consistent excellence.
Established and lead a large globally distributed teams (North America, LATAM, EMEA and APAC) across a matriced organization.
Guiding and driving strategy and execution for a large portfolio of products.
Driving cloud based platform decisions while developing reusable and flexible design systems.

Building Trust

Storyteller and influencer across all levels of management and products.
Effective executive and senior leadership program collaborator and influencer.
Long-term sustainable product partnerships and strategy.
Build relationships and strategic partnerships with CTO and Commercial Transformation leadership.
Mission leader driving cross-functional
Consumer, Innovation and Enterprise digital enablement.

Thinking Customer

Developing digital product missions through consumer-centric journey based UX-led Research and Design Ops frameworks.
Established product discovery, digital experience user insight metrics and competitive as well as market opportunity analysis.
Driving accessibility, ethical design and privacy with user-centered design.

Building Talent

Prioritizing and leading multiple global product initiatives.
Developing the team of product leads, researchers, designers and interns through mentoring, coaching, succession planning, and retention strategies.
Established career path and growth strategies with low attrition, succession planning and talent retention. Empowering product teams to go further by exploring new horizons and pushing boundaries.

Product Director, Experience Design

Led product design, user experience, user research, and human-centered design for both commercial and federal organizations with a focus on initiatives for ecommerce, self-service and software design. Primary lead for SNAP Benefits initiative in states with underperforming digital experiences to craft a national standard aligned with 508 Compliance.

Director of Product Design and Research

Member of the product leadership team guiding enterprise transformation, experience architecture (XA), service design and project execution through the implementation of a lean UX process to drive the product design strategy in support of an agile product management organization. Lead user research and usability testing by utilizing in-person labs, remote testing, user tracking, surveys, and contextual interviews. The Enterprise Product team supports all Agents in 18,000+ offices, Claims, CRM, Operations, B2B, Customer Technologies, and over 20 desktop and mobile applications used by 84,000+ associates. Through establishing a design system and code repository the team ensures consistency and drives team efficiency across numerous product teams and lines of business.

Director of Product Design

Product lead focused on complex experience design solutions for a wide variety of clients and products
across digital channels. Worked closely to achieve optimal results and best-in-class industry-leading
solutions. Led consumer brand digital strategy using analytics, personas and segmentation, data science and acquisition analysis. Worked directly in a client-facing role to craft UX approaches for native mobile experiences, digital products as well as traditional marketing campaign solutions and integrations. Clients include Teavana, Edleman, PGi, Safe-Guard Products International, Flexential and Nurun.